• 2 Posts
  • 11 Comments
Joined 4 months ago
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Cake day: November 16th, 2025

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  • Whereas a more ephemeral approach that actually encourages people to ask questions? Yes, it does cause long term issues when someone is trying to debug a project that has been on life support for years.

    It isn’t just long-term, it causes issues right off the bat; no fix is searchable. All fixes require a community member to respond.

    • For the user this causes significant delays. A problem that could be solved in minutes with a search now requires hours or days for someone to respond to their specific problem. A problem that likely was already solved 10 times before. And god help you if the server is active, your problem might get burred instantly and no response will ever come.

    • For the support people, they have to answer the same questions over and over and over because there is no way for users to search for and solve their own problems.

    These issues compound on each other as support staff burn out and users get tired of waiting. Leads to people just going elsewhere.


    For me, a lack of support forums signals the creators don’t care about the software working right and don’t care the software will be unmaintainable the moment they step away. Ie: a lack of support forum is a strong signal to find greener pastures.