Technology@lemmy.zipEnglish · 20 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

globalnews.ca

cross-posted to:
technology@lemmy.world

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

globalnews.ca

Lemmynated@lemmy.zip to

Technology@lemmy.zipEnglish · 20 days ago

cross-posted to:
technology@lemmy.world

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca

globalnews.ca

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

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FluorideMind@lemmy.world
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15 days ago
On the phone? Nope never in my life have I received a phone call from a person with an Indian accent that wasn’t a scammer or telemarketer.

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