We’ve added a prohibition on sustained and needless abusive or cruel behavior toward our models. The policy update is meant to apply only in extreme cases, where users repeatedly act cruelly toward our models, with no discernible purpose. It does not apply to common versions of user frustration, pushback, dark creative themes, or model testing and research.
This addition aligns with a step we’ve already taken, allowing Claude models to end rare conversations with persistently abusive users on Claude.ai and Claude Code. Such abuse is the main focus of this update; Claude’s ability to end these interactions will remain the primary enforcement mechanism.
Looks like it is talking about the model, not humans…
In that link, it’s clear “abusive users” means users trying to repeatedly bring up prohibited topics. Anthropic is many bad things, but not insane; they know their models can’t be “abused” themselves, they can be abused as a tool.
Well, the actual post is talking about users, not “hurting the model’s feelings” like the header seemingly implies.
I’m not a Claude apologist or anything, but this is a misleading post, IMO.
From the link:
Looks like it is talking about the model, not humans…
But that paragraph links to this as a reference: https://www.anthropic.com/research/end-subset-conversations
In that link, it’s clear “abusive users” means users trying to repeatedly bring up prohibited topics. Anthropic is many bad things, but not insane; they know their models can’t be “abused” themselves, they can be abused as a tool.