A class action lawsuit alleges that Amazon unfairly ‘bricked’ older Kindle devices by removing access to digital content and discontinuing software support.
Should a consumer reasonably expect any product to be supported forever and ever and ever just because they didn’t say they won’t?
It’s not like the device is actually bricked, it continues to work offline. I think it severely hurts this lawsuit’s credibility when they hyperbolize it to the point of being factually incorrect.
It’s just not being maintained to preserve forwards-compatibility, and that’s kind of inevitable. Nothing can truly last forever, forever is impossible. And if we can accept that there’s no such thing as forever, then it’s just a question of when to draw the line, when it’s finally okay to eventually drop support. And the question of when could be a valid question to ask, but it doesn’t sound like that’s the question this lawsuit is asking, it sounds like they just expect infinity.
Should a consumer reasonably expect any product to be supported forever and ever and ever just because they didn’t say they won’t?
It’s not like the device is actually bricked, it continues to work offline. I think it severely hurts this lawsuit’s credibility when they hyperbolize it to the point of being factually incorrect.
It’s just not being maintained to preserve forwards-compatibility, and that’s kind of inevitable. Nothing can truly last forever, forever is impossible. And if we can accept that there’s no such thing as forever, then it’s just a question of when to draw the line, when it’s finally okay to eventually drop support. And the question of when could be a valid question to ask, but it doesn’t sound like that’s the question this lawsuit is asking, it sounds like they just expect infinity.